Audio-Aussetzer

Click here to see if your problem cannot be solved for now and what we are working on.

• Reinstall the app. This ensures you have the latest version, but also to rule out any other potential problems. Click here for step-by-step reinstallation instructions.
• Does your phone have the latest update? If not, update your phone.
• Restart your phone. Did this help?

Try calling via 4G/5G. Is your problem resolved or does this work better? If so, we recommend you to call via that network for better availability. Read here more about the network.

Turn off your Bluetooth. Is it working now? Read here more.

• Make sure Remote Logging is enabled.
• Click Send feedback.
• Briefly describe your problem. For example:
• 'I can make outgoing calls with the app, but I can't receive incoming calls.'
• Provide a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112
• Click on Send feedback.

• Make sure Remote Logging is enabled.
• Note a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.