Ich kann Anrufe nicht verbinden

Click here to see if your problem can't be solved at the moment and what we're working on.

• Reinstall the app. This ensures you have the latest version and eliminates other potential issues. Click here for step-by-step reinstallation instructions.
• Does your phone have the latest update? If not, update your phone.
• Restart your phone. Did this help?

Try calling via 4G/5G. If your problem is resolved or works better, we recommend using that network for better reliability. Read here for more about the network.

Turn off your Bluetooth. Does it work now? Read here for more information.

When you receive a call, the iPhone allows you to answer but the phone may still be secured with fingerprint or password. If you want to transfer a call, first make sure you unlock your iPhone and click on the Voys app. You will then be able to see your call and find the transfer option immediately.

• Make sure Remote Logging is enabled.
• Click Send feedback.
• Briefly describe your problem. For example:
• 'I can make outgoing calls with the app, but I can't receive incoming calls.'
• Provide a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112
• Click on Send feedback.

• Make sure Remote Logging is enabled.
• Note a few examples of when it happened with as specific date and time as possible. For example:
• March 12 at 13:13 with phone number 0612345678.
• Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.